Refund policy

At Joowear, your satisfaction is our priority. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Return Window

You have 48 hours after receiving your item to request a return or refund.
For sale items, you have 48 hours after receiving your order to request an exchange only (no refunds will be issued for sale items).

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it — unworn or unused, with all tags attached.

• In its original packaging
  

How to Initiate a Return or Exchange

To start a return or exchange, please contact us within 48 hours of delivery via:
📧 Email: info@joowear.lb

💬 WhatsApp: +961 78 753 893

If your return or exchange is approved, we’ll send you detailed instructions on how and where to send your package.
Items sent back to us without prior authorization will not be accepted.