Privacy policy
Privacy Policy
Last updated: July 8, 2025
Joowear operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Joowear is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our website, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect
We collect personal information that identifies, relates to, or can reasonably be linked to you. Personal information does not include data that has been anonymized or aggregated in a way that cannot be used to identify you.
We may collect:
-
Contact details – name, billing/shipping address, phone number, and email.
-
Payment information – credit/debit card details, payment confirmation, and transaction history.
-
Account information – username, password, preferences, and account settings.
-
Order and transaction details – products viewed, added to cart, purchased, returned, or exchanged.
-
Communications – information you share when contacting us for support or inquiries.
-
Device and usage information – IP address, browser type, device identifiers, and browsing activity on our website.
2. How We Collect Your Information
We collect personal information from the following sources:
-
Directly from you – when you register, make a purchase, or contact us.
-
Automatically – via cookies, analytics tools, and your browser or device when you visit our website.
-
From service providers – such as Shopify and payment processors that assist us in operating the Services.
-
From third parties – such as marketing or advertising partners, when permitted by law.
3. How We Use Your Information
We use your information for the following purposes:
-
To provide and improve our Services – including processing orders, managing your account, arranging delivery, and handling returns or exchanges.
-
To personalize your shopping experience – such as remembering preferences or showing recommended products.
-
To communicate with you – including customer service responses, order updates, and marketing communications (where you have consented).
-
To process payments securely and prevent fraudulent activity.
-
To comply with Lebanese law and other applicable legal obligations.
4. Marketing and Communication
We may send you promotional emails or messages about our products and offers.
You may unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us directly at info@joowear.com.
Even if you opt out of promotional messages, we may still send you transactional or service-related communications (e.g., order confirmations).
5. How We Share Your Information
We may share your personal information in the following cases:
-
With Shopify and other service providers that help us operate our website, process payments, fulfill orders, and provide customer support.
-
With marketing partners to help us deliver relevant advertising, where permitted by law.
-
When you consent to sharing your information (for example, when connecting to social media platforms).
-
In the event of a business transaction such as a merger or sale of assets.
-
To comply with Lebanese law, legal requests, or protect our rights and the rights of others.
We do not sell or rent your personal information to third parties.
6. Hosting and International Transfers
Our website is hosted by Shopify, which may store and process data in servers located outside of Lebanon, including in Canada, the United States, or the European Union.
By using our Services, you consent to the transfer and processing of your information outside Lebanon. Shopify applies strong security and privacy standards to protect your data.
For more details on how Shopify handles your information, please see the
Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
7. Data Security and Retention
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute protection.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Lebanese law.
8. Your Rights and Choices
Under applicable Lebanese privacy principles, you may have the right to:
-
Access the personal information we hold about you.
-
Request correction or deletion of your information.
-
Withdraw consent to processing (where applicable).
-
Object to receiving marketing communications.
You can exercise these rights by contacting us at info@joowear.com. We may need to verify your identity before processing your request.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.
10. Governing Law
This Privacy Policy and any related disputes are governed by the laws of the Republic of Lebanon, without regard to conflict of law principles.
Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Beirut, Lebanon.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
📍 Beirut, Lebanon